Test Results

Quote / Testimonial:

We’re listening to your feedback.

You’ve been giving us feedback on your care and treatment. 

In January 2025 you told us:

Overall, how was your experience of our service?

Very Good484
Good57
Neither Good nor Poor8
Poor11
Very Poor6
Dont Know1
Grand Total567

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response359
Nothing needs changing275
Care/Treatment provided11
Appointments running late1
Appointment availability2
Poor staff attitude
Other2
Problems ordering Prescriptions1
Grand Total651

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In December 2024 you told us:

Overall, how was your experience of our service?

Very Good443
Good49
Neither Good nor Poor4
Poor2
Very Poor6
Dont Know2
Grand Total567

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response276
Nothing needs changing218
Care/Treatment provided5
Appointments running late2
Appointment availability1
Poor staff attitude
Other2
Problems ordering Prescriptions2
Grand Total506

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In November 2024 you told us:

Overall, how was your experience of our service?

Very Good551
Good62
Neither Good nor Poor11
Poor5
Very Poor6
Dont Know1
Grand Total636

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response341
Nothing needs changing286
Care/Treatment provided1
Appointments running late2
Appointment availability2
Poor staff attitude0
Other3
Problems ordering Prescriptions1
Grand Total636

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In October 2024 you told us:

Overall, how was your experience of our service?

Very Good502
Good52
Neither Good nor Poor5
Poor4
Very Poor4
Dont Know0
Grand Total567

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response304
Nothing needs changing256
Care/Treatment provided3
Appointments running late1
Appointment availability2
Poor staff attitude0
Other1
Problems ordering Prescriptions0
Grand Total567

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In September 2024 you told us:

Overall, how was your experience of our service?

Very Good461
Good69
Neither Good nor Poor13
Poor8
Very Poor3
Dont Know3
Grand Total557

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response304
Nothing needs changing243
Care/Treatment provided4
Appointments running late1
Appointment availability2
Poor staff attitude1
Other1
Problems ordering Prescriptions1
Grand Total557

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In August 2024 you told us:

Overall, how was your experience of our service?

Very Good484
Good75
Neither Good nor Poor17
Poor7
Very Poor4
Dont Know1
Grand Total588

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response287
Nothing needs changing284
Care/Treatment provided8
Appointment availability0
Appointments running late1
Appointment booking process3
Other5
Grand Total588

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In July 2024 you told us:

Overall, how was your experience of our service?

Very Good595
Good71
Neither Good nor Poor11
Poor3
Very Poor10
Dont Know1
Grand Total691

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response329
Nothing needs changing343
Care/Treatment provided8
Appointment availability5
Appointments running late1
Appointment booking process1
Other4
Grand Total691

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In June 2024 you told us:

Overall, how was your experience of our service?

Very Good546
Good77
Neither Good nor Poor7
Poor4
Very Poor5
Grand Total639

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response301
Nothing needs changing319
Care/Treatment provided7
Poor Staff Attitude4
Appointment availability1
Appointments running late6
Appointment booking process1
Problem ordering prescription1
Grand Total639

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

In May 2024 you told us:

Overall, how was your experience of our service?

Very Good488
Good63
Neither Good nor Poor10
Poor5
Very Poor2
Don’t Know5
Grand Total573

If you could change one thing about your care or treatment to improve your experience, what would it be?

No response265
Nothing needs changing279
Care/Treatment provided6
Poor Staff Attitude1
Appointment availability2
Appointments running late6
Appointment booking process4
Problem ordering prescription1
Don’t know9
Grand Total573

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.

Previous Results

2024

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2023

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2020

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2019

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