In the current climate we are doing a lot of work over the telephone. If you have a telephone appointment booked then please try and keep you phone free and switched on, a lot of time can be wasted if we have to call you on more than one occasion. As we are aware though it is not always possible to answer your phone all the time, so we will try up to three times to contact you. If this is still not possible we may ask you to rebook the telephone appointment. Please be aware that the call number may be withheld.