Out of Hours
When the Surgery is closed
If you have:
- an urgent health problem which cannot wait until your GP Practice is open or
- need health information.
CALL 111 FOR FREE
You will be asked a series of questions to determine the best place for you to be seen.
111
- 111 is available 24/7 for urgent care advice,
- Based on your identified need, services you may be directed to include:
- An Urgent Care Centre – an appointment will be booked for you, to avoid you waiting.
- Out of hours District Nurses
- Dentists
- Mental Health Access & Crisis Teams
- Emergency ambulance or
- Accident & Emergency Department
Urgent Care Centres
- Can treat all non life threatening conditions.
- Available 24/7, in locations throughout County Durham & Darlington
The best way to access treatment is by calling 111
During normal practice opening hours, the Practice remains your first point of contact for all routine requests.
Emergencies
In the case of life threatening emergencies such as:
- Major accident or trauma.
- Severe breathlessness.
- Severe bleeding.
- Loss of consciousness.
- Severe chest pains.
Still CALL 999 or go to the nearest A&E Department
For all other urgent healthcare needs please call 111
Out of hours services are provided during the following periods when the surgery is closed: Monday - Friday 6:00 pm - 8:00 am Weekends Friday 6:00 pm - Monday 8:00 am Bank Holidays 6:00 pm the night before until 8:00 am the day after.
If you need urgent medical assistance telephone: 111 Calls to this number are free
Your first contact will be with a highly qualified nurse who will ask you some questions which will ensure that you receive prompt advice from an appropriate health care professional. This could be done over the phone or by face to face consultation. This care may take place at your local urgent care centre and you will be advised where and when to attend. You can also get health advice by calling NHS Direct 24 hours a day on 0845 4647.
Walk-In Centre
The Walk In Centre is now open. This is located in the PCT building at Dr Piper House and is open 7 days a week. Monday - Friday, Weekends and Bank Holidays 8am - 8 pm. Minor ailments, cuts and wounds, skin complaints, muscle & joint injuries, young people's health problems and emergency contraception and condoms can be dealt with at the centre. Advice on staying healthy and local information is available.
