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 Whinfield Medical Practice
national health service

Whinfield Medical Practice

Whinbush Way
County Durham
Tel: 01325 481321

BEREAVEMENT DURING COVID-19 LOCKDOWN ( posted on Jul 1, 2020 )


Many people find grief a lonely and isolating experience anyway, but living in isolation and being socially distant from others, are making things a lot harder for people who are bereaved.

If you feel you would benefit from talking to someone in confidence there are a number of services in Darlington who can support you at this difficult time. For more information about confidential, free bereavement counselling please contact:

- www.cruse.org.uk

- www.darlingtonhospice.org.uk

- https://www.talkingchanges.org.uk

- https://www.darlingtonmind.com

You can also join a virtual grief cafe. Find out more here:


Repeat Prescription Telephone Line ( posted on Jan 14, 2020 )

Please note that as of  3rd February  2020, we will no longer accept repeat prescription requests via our telephone lines. This is for Patient safety reasons.

Repeat prescriptions can be ordered by:

  1. Email  via: darccg.prescriptionswhinfieldmedicalpractice@nhs.net
  2. Online  – SystmOnline (Available 24 hours a day via mobile app, tablet or PC)
  3. Through a Pharmacy – please discuss with your chosen Pharmacy.
  4. In person using your prescription slip.
  5. Via Post

We require 2 working days from the time you order your medication to collecting your prescription or medication from the Pharmacy.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

You need to register to use our online repeat prescription ordering service and this is best done in person at the surgery. To request your medication online you will need a username and password. Please come into the surgery and bring along proof of your identity (e.g driving licence, passport etc) and fill in the form provided.

Please note that this service is not available to patients aged 13-16.

In addition  the Practice now has the facility to offer electronic prescriptions.  This means that the Doctor can send the prescription to the place that you choose to get your medicines or appliances from.

This means that you don’t have to come to the surgery to collect your prescription.

You have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

The GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of short-term, minor health concerns.

Instead over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

Your local Pharmacy can offer clinical advice for minor health concerns.


See Our Vacancies Page ( posted on May 21, 2019 )

E-learning for SystmOnline users ( posted on Nov 27, 2017 )

NECS have produced a number of e-learning videos to support patients when using GP Online Services. Please click on SystmOnline tab on the left hand side and scroll to the bottom of the page to find out more.

Physio Self Referral ( posted on Apr 13, 2017 )






If you are suffering from muscle, joint, neck, back or shoulder pain, you can  now contact the physio Team directly on 01325 728988. There you will be assessed and offered an appointment.

New Stop Smoking Service ( posted on Apr 13, 2017 )


Stop Smoking





The new Darlington Stop Smoking Service launches 1st April 2017.

Free phone number: 0800 8021850

Website: http://darlingtonstopsmokinghub.org.uk/ 


( posted on Oct 20, 2016 )

Great North Care Record


This is to let you know about a change to the way we share information from your medical records within the NHS.


Doctors, nurses and health professionals are working to improve the way patient information is securely shared within the NHS – improving the care you receive and helping NHS services to run more efficiently.


As you may be aware, information about you is already shared with your GP practice when you visit a hospital or walk-in centre. In the future, we want to ensure that information from your GP records is available electronically to NHS healthcare providers including hospitals, mental health services, out-of-hours doctors and the ambulance service when they are caring for you.


This could include details of some medical conditions, medications, allergies, operations, treatments and tests, plus contact details for your next of kin or carers. These details are already shared, but this is generally when needed, using slower and less reliable methods like phone, letters or fax.



This will help us to provide you with better healthcare:


  • With the most up-to-date and accurate information about your health, healthcare professionals can give you better advice and safer, more effective care
  • You won’t have to answer the same questions from different professionals - you will only need to tell your story once
  • With less time wasted on checking details, we can reduce delays to treatment (for example, if you have to attend the Emergency Department when your GP is closed)
  • Better access to records may shorten your stay in hospital – or avoid it altogether
  • There will be less need to have the same tests undertaken more than once


 Keeping your records safe

Electronic records will be viewed through a secure encrypted system, protected by stringent NHS security standards. Your record will be used only when healthcare professionals are caring for you. You will always be asked for consent before professionals can view your records, for example when you visit a hospital.


We are keen for all our patients to benefit from this improvement in NHS care, so you will be automatically included unless you contact us to opt out. If you are happy with the new arrangement, you do not need to take any action.


If you wish to opt out of the scheme, you can do this by contacting your GP practice. If you choose to opt out, this means your electronic information will not be available to health professionals to review in the event of an emergency, even if you wish to offer your consent at this time. It may also mean that your information is no longer available to other NHS community services.  


If you would like to discuss any concerns, you can contact the Great North Care Record team on 0344 811 9587 or email gncarerecord@nhs.net. Further information is also available at www.greatnorthcarerecord.org.uk

Communication Needs ( posted on May 10, 2016 )

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at your appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you book your  next appointment, or call us on 01325 481321.Thank you.

2015/16 GP Contract – Patient Online Access Update ( posted on Mar 8, 2016 )

This practice offers the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016 

This practice also offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

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