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 Whinfield Medical Practice
national health service

Whinfield Medical Practice

Whinbush Way
Darlington
County Durham
DL1 3RT
Tel: 01325 481321

 

As per government guidance we will be moving to a telephone triage service from Monday (16th March).

You may find it more convenient to submit an E-consult via our website www.whinfieldsurgery.nhs.uk. You will receive a response from a clinician within 48 hours.

 If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

If you have a NEW persistent cough or a high temperature and are worried you may have coronavirus you need to follow these guidelines:

If you live alone you should stay at home ( self- isolate) for 7 days from the onset of symptoms following the current advice.

If you live with others then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. 

After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. 

If they have serious symptoms that they cannot manage or have no signs of improvement after 7 days they should use NHS111.

 

If your symptoms worsen please see NHS website for more information www.nhs.co.uk/coronavirus or call 111. If you require a sick note please go to   www.111.nhs.uk/isolation-note/

 

Coronavirus Support Hub : www.darlington.gov.uk/health-and-social-care/public-health/coronavirus/darlington-support-hub/

 

Sorry for any inconvenience and thank you for understanding.

 

 

 

CORONOVIRUS GUIDANCE

If you have been:

  • To Hubei province in China in the last 14 days
  • To Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February
  • To other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  • To other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • In close contact with someone with confirmed coronavirus and you have a cough, fever or shortness of breath please do not book an appointment online, but instead immediately:

• Stay indoors and avoid contact with other people as you would with the flu
• Call NHS111 to inform them of your recent travel to the country

 

 

Booking an Appointment

  

Our Appointment System


We are pleased to announce a new appointment system starting on Monday 3rd February.  The aim of the new appointment system is to enable easier access to your named GP with more routine appointments available to book in advance, and improved same day access for urgent problems.

Routine appointments will be available to book with every doctor for 4 weeks in advance, and will be slightly longer to enable a full assessment of your current and existing problems in a holistic manner.

Any urgent problems requiring same day attention will be assessed by our two new Advanced Nurse Practitioners who will triage all same day appointment requests to ensure each patient is dealt with in an appropriate manner, by the most suitable healthcare professional.

 

To access same day appointments you can ring at 8am to be added to the triage list and an Advanced Nurse Practitioner will call you that day to discuss your problem.  In addition you can use the e-consult service available on the website to submit a request for a same day appointment – using the administrative query form.  Any e-consultations received before 8am will be added to the triage list that same day; any requests after 8am will be added to the triage list on the next working day.

 

There will be no need to queue at opening time as everyone requesting a same day appointment will be dealt with by telephone triage.

 

Our reception team will be supporting you to navigate the new system which will also include signposting to pharmacy for those conditions not needing GP attention, and physio self-referral for appropriate conditions.  The Minor Ailment Scheme throughout Darlington  ensures that if you are under 16  or  under 19 and in full time education you will not need to pay for treatments received for the agreed conditions.

 

Please bear with us during the transition time, we will be reviewing the system regularly to ensure it is improving access.  Any comments about the new system would be appreciated, in writing, to allow us to continuously improve.

 

Dr Louise Russell (GP Partner)


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